Facilities management departments within organizations that own or lease buildings are an integral part of the strategic direction of the organization. Too often, top executives don’t consider the importance of facility management when making real estate, capital improvement, or organization and staffing decisions. In many cases, facility management organizations view themselves as service organizations that […]
Author: Malcolm Thomas
Implementing Quality Within Your Facility Management Program
The concept of quality has different meanings for different organizations and many facility management quality programs available make it difficult to determine which facility management quality program is right for your organization. Some quality programs provide overall guidance relating to operating your business or facilities management organization. Other quality programs are project oriented or are […]
Facilities Management Issues Reduction Checklist
You are a head executive at your organization and responsible for multiple departments. One of which is the Facilities Management Department and you are having growing concerns about this department as you are experiencing problems and complaints that need your attention. The following checklist organized by various categories of problems provides a list of preventive and […]
APPA Award for Excellence in Facilities
David Cain, Vice President for Professional Affairs, Awards and Recognition Committee for the Association for Leadership in Higher Education (APPA) informed Soka University of America that they received the APPA award for Excellence. The Award for Excellence is APPA’s highest institutional honor, providing educational institutions the opportunity for national and international recognition for their outstanding […]
How to Serve the 4 Types of Facility Customers
Facility executives have multiple customers to serve when performing their responsibilities. These customers have similar and diverse interests that the facilities executive must coordinate to serve the best interests of the organizations they work for. This article describes the types of customers of facility and building services organizations and how to effectively serve them. The […]
4 Savings Areas from Outsourcing Facility Maintenance Department
Facility costs are for many organizations, the second largest expense category behind personnel costs. These organizations largely depend on the capability of a Manager or Director who may have experience with a few organizations in his or her career. These managers usually do not have the support at higher levels in the organization because “facilities” […]
5 Reasons for Outsourcing Facilities Management
You are an executive sitting at your desk and have facility management activities within your responsibility but do not have much experience managing these services with your wide expanse of responsibility. You may not be happy with the way facility or building maintenance is being done in your organization. You may be happy with the […]